SmallBizGenius Analysis

Mano'S Wine receives overwhelmingly negative reviews regarding order fulfillment and customer service. Customers report missing orders, delayed deliveries, and difficulty obtaining refunds or assistance.

Category Breakdown

Scores based on analysis of 5 recent reviews

Shipping & Delivery Issues

1.0/10

All reviewers reported issues with shipping and delivery. Common problems included orders not arriving on time, packages not arriving at all, and difficulty coordinating delivery with the need for a signature.

5 reviews mention this

Customer Service Problems

1.0/10

All reviewers expressed dissatisfaction with customer service. They reported difficulty getting in touch with the company, lack of responsiveness, and failure to resolve issues like missing orders or refund requests.

5 reviews mention this

Order Fulfillment Failures

1.0/10

Multiple reviewers reported not receiving their orders despite being charged. This included missing wine bottles and gift cards, leading to frustration and financial loss.

3 reviews mention this

Refund Issues

1.0/10

Several reviewers mentioned difficulty obtaining refunds for undelivered or problematic orders. They had to resort to disputing charges with their credit card companies to get their money back.

3 reviews mention this

Pros & Cons

Common Complaints

Orders are frequently not delivered. Mentioned 5x
"There was nothing in the box. No wine..no gift card."
Customer service is unresponsive and unhelpful. Mentioned 5x
"Terrible customer service. Won't do anything to remedy the problem."
Shipping is unreliable and often delayed. Mentioned 3x
"Waited from May to July for delivery."
Getting a refund is difficult. Mentioned 3x
"When requesting a credit we were told they know we don’t have product but still will not issue refund."
Tracking information is not provided. Mentioned 1x
"No tracking provided so hasn’t even shipped out."

Common Questions About Mano's Wine

Answers derived from customer review patterns

Is Mano'S Wine legit and trustworthy?

Based on the available reviews, there are significant concerns about the legitimacy and trustworthiness of Mano'S Wine. Multiple customers report not receiving their orders, experiencing poor communication, and struggling to obtain refunds. These issues suggest potential problems with order fulfillment and customer service. It's advisable to exercise caution and consider alternative vendors with more positive customer feedback before making a purchase from Mano'S Wine.

Based on 5 reviews

Does Mano'S Wine have good customer service?

The customer service at Mano'S Wine appears to be severely lacking, according to the reviews. Customers report difficulty getting in touch with the company, a lack of responsiveness to inquiries, and an unwillingness to resolve issues such as missing orders or refund requests. Many customers describe the customer service as "terrible" and express frustration with the lack of support. This indicates that Mano'S Wine's customer service is a significant area of concern.

Based on 5 reviews

Is Mano'S Wine worth it for small business?

Given the overwhelmingly negative reviews regarding order fulfillment, customer service, and shipping issues, Mano'S Wine is likely not a worthwhile option for small businesses. The risk of undelivered orders, poor communication, and difficulty obtaining refunds outweighs any potential benefits. Small businesses seeking reliable and professional gifting options should explore alternative vendors with a proven track record of customer satisfaction. The potential for negative experiences with Mano'S Wine could damage a small business's reputation.

Based on 5 reviews

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